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DC Two Support and FAQs

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Virtual and Cloud Server FAQs

What is a Virtual Private Server (VPS)?

What is a Virtual Data Centre (VDC)?

What is a Dedicated (Virtual) Data Centre (DDC)?

What is a Resource Pool?

What are the benefits of using a VPS or cloud services?

What is the VMWare vCloud Connector?

What type of hardware will my VPS be hosted on?

What are the speeds of the network?

What is Cloud Computing?

What is a Private VLAN?

What is a Firewall?

What are Windows Web Server Edition limitations?

How do Processors and CPU Cores relate to software licensing?

What is the difference between a processor license and a Subscriber Access License (SAL)?

How can I manage my server?

What are your terms and conditions of use?

Who is responsible for patching my cloud servers?

Do you have a reseller program?

Can I copy CDs, DVDs or other data to the virtual servers?

Are your servers located in Australia?

What Operating Systems are available?

What Microsoft Applications are available to rent?

Do you have a control Panel?

Do you offer IPv6?

What can I use my VM for?

How can I upgrade or downgrade my plan?

If I have multiple VMs, does traffic between them count towards my quota?

What are Regional Zones?

Do you provide a VM Archive service?

Do I still get charged if my VM is turned off for a period of time?

Can I take a copy of the Virtual Server for my own backup?

Will DC Two restore my VM from backup if I break the VM?

Can I restore/rebuild my VM from a fresh machine if I break my VM?

What is the Minimum contract length of the service?

What does excess data over quota cost?

Is my VM guaranteed the resources I purchased?

Can I change the reverse DNS on my IP address?

Can I purchase additional IP addresses?

Can I purchase additional Memory, CPU or Disk Space?

If I have multiple VMs can I pool my traffic quota?

Do you provide a firewall for the VMs?

How are the VMs protected?

Do DC Two staff have access to my VM operating system?

Do you backup the VMs?

Can I have my own private subnet?

Can I create a VPN to my VM?

What Virtual Infrastructure Platforms (Hypervisors) are available?

Can I bring my own VM image?

Do I have to use the internet to access my VMs?

How long does it take to set up my VMs or solution?

 

Networking FAQs

What is the VMWare vCloud Connector?

What are the speeds of the network?

What is a Private VLAN?

What is a Firewall?

Do you offer IPv6?

If I have multiple VMs, does traffic between them count towards my quota?

What are Regional Zones?

What does excess data over quota cost?

Can I change the reverse DNS on my IP address?

Can I purchase additional IP addresses?

If I have multiple VMs can I pool my traffic quota?

Do you provide a firewall for the VMs?

How are the VMs protected?

Can I have my own private subnet?

Can I create a VPN to my VM?

Do I have to use the internet to access my VMs?

 

Storage, Backup, Applications, DR & other FAQs

Can I copy CDs, DVDs or other data to the virtual servers?

Can I take a copy of the Virtual Server for my own backup?

 

Virtual and Cloud Server Answers

What is a Virtual Private Server (VPS)?

A Virtual Private Server (VPS) is a type of Virtual Server or Virtual Machine (VM). It has its own operating system, applications and data which are all separated and isolated from all other data that resides on the physical server. A single physical server may host several VPS or VMs and the multiple VMs effectively run ‘in memory’ on the single physical server, therefore sharing resources and capacity. You can learn more about VPS here.


What is a Virtual Data Centre (VDC)?

A Virtual Data Centre (VDC) is a collection of individual VPSs grouped together in a common ‘Resource Pool’. A VDC is a great way to deploy larger ‘systems’ which requires several VMs to operate together to form a single deployment. You can learn more about VDCs here.


What is a Dedicated (Virtual) Data Centre (DDC)?

A Dedicated (Virtual) Data Centre is a set of dedicated server and/or storage physical hosts deployed in such a way as to create a dedicated single tenancy environment within the DC Two virtual platform. A DDC is great way for IT resellers to build their own Multi tenancy environment within DC Two’s existing platform without the need for the reseller to invest significant amounts of money to design, build and then operate their own platform. Users will be able to start small and add additional resources to their dedicated physical environment on demand while taking advantage of shared management and complete root level access to the compute environment. You can learn more about DDCs here.


What is a Resource Pool?

A Resource Pool is a set group (or capacity) of CPU and memory resources. Inside the pool, resources are allocated based on the CPU and memory ‘shares’ that are defined. Resource Pools can also have associated access control and permissions.


What are the benefits of using a VPS or Cloud services?

  • Improved Reliability
  • Increased Security
  • Ease of Use
  • Lower total cost of ownership

The most significant benefit is ‘flexibility’. Given that VPS’s have their own operating environments, you can install your own operating system, you can add and remove software applications at will and you can modify your environment for optimum performance. A VPS allows you to completely customise your user’s experience. You can learn more about the benefits of VPS and cloud here.


What is the VMWare vCloud Connector?

The vCloud Connector lets you view, operate on and transfer your computing resources across VMWare vSphere and vCloud Director in private, public and hybrid cloud environments enabling you to link your existing on-site VMware deployment to the DC Two virtual platform. To learn more about the vCloud Connector, visit the VMware site here.


What type of hardware will my VPS be hosted on?

DC Two utilises hardware and equipment by tier 1 equipment vendors including IBM and Juniper.


What are the speeds of the network?

All of DC Two’s network links in and around our data centres are either gigabit speed or faster and wherever possible deployed in a high availability design to ensure maximum uptime.


What is Cloud Computing?

Cloud computing is a marketing term for technologies that provide computation, software, data access, and storage services that do not require end-user knowledge of the physical location and configuration of the system that delivers the services. A parallel to this concept can be drawn with the electricity grid, wherein end-users consume power without needing to understand the component devices or infrastructure required to provide the service. You can learn more about Cloud Computing in our Cloud Computing section located here.


What is a Private VLAN?

A Private VLAN (Virtual Local Area Network) is a technique in computer networking where a separate and distinct network is created ‘virtually’ by allocating the VLAN instance an ID number. VLAN IDs are restricted, such that they can only communicate with a given ‘uplink’ and the uplink will typically be a port (physical or virtual) connected to a router, firewall, server or other network device. Devices must specifically be connected to the VLAN ID for them to be able to communicate, therefore creating a very secure network layer to protect and separate hosts located within the VLAN itself. You can learn more about DC Two's network and security configuration option here.


What is a Firewall?

A Firewall is a device or set of devices designed to permit or deny network transmissions based upon a set of rules and is frequently used to protect networks from unauthorised access while permitting legitimate communications to pass.

DC Two can provide you with a managed firewall, either physical or virtual, or you can bring your own virtual or physical firewall appliance or device.


What are Windows Web Server Edition limitations?

Windows Web Edition Server is a popular low cost Windows server with support for unlimited users. This edition is intended to support primarily internet facing roles such as hosting web sites and web applications. In light of this, Microsoft has disabled certain features that would otherwise be a standard part of windows such as;

  • No support for Remote Desktop Services (Terminal Services).
  • No installation of application servers such as Exchange.
  • SQL Server Web edition is allowed to be installed.

Windows Web Edition is also only available through CPU licensing.


How do Processors and CPU Cores relate to software licensing?

For Operating Systems and Applications such as Windows Server and SQL Server that are licensed based on a CPU or processor licenses, a CPU license will need to be purchased. For licensing purposes, DC Two defines a CPU as a Virtual Socket.

For example, if you have a VM with 2 cores (deployed on 1 socket) and 4GB of memory and are running Windows server, you will only need ONE CPU license but if your VM had 16GB of memory and 6 cores (deployed on 2 sockets), then TWO CPU licenses would be required.


What is the difference between a processor license and a Subscriber Access License (SAL)?

Microsoft license access and use of their software to cloud providers in 2 broad ways;

  • by Processor license which allows an unlimited number of users access to the software; or
  • by a SAL (Subscriber Access License) which is required for each unique user or device that accesses the Microsoft product.

Processor licenses usually cost more than SALs as they allow for an unlimited number of users rather than paying for each individual user.

It will depend on the number of users and type or configuration of servers you have to figure out which licensing model is more cost effective. In most deployments however it works out to be more cost effective to deploy Processor (CPU) licensing than individual SALs.

As an example, you may have a small 3 server deployment running Windows Standard servers supporting 25 users ($99 for CPU versus $200 SAL licensing) but if you had a large network with 6 x high powered Windows Enterprise Servers replicated at 2 sites supporting 130 users, licensing by SAL would work out more cost effective ($2,496 for CPU versus $1,820 SAL licensing).


How can I manage my server?

There are several ways you can manage your servers;

1 – DC Two Control Panel – Log onto the DC Two remote access control panel to control functions of your VM like start/stop, screen console, boot up, BIOS, memory and mounting of ISO and other disk images.

2 – RDP (Windows) or SSH (Linux) – Use the IP address of your server to log onto the server.


What are your terms and conditions of use?

If you are considering using the DC Two platform, please email info@dctwo.com.au as request a copy of our Terms and Conditions and of course, if you have any questions about our terms, we would be more than happy to work through those questions with you.


Who is responsible for patching my cloud servers?

You are. DC Two does not provide IT support. If you require support, DC Two can refer you to our Partners so you can enquire and source appropriate assistance in this area. Please visit our Partners section here.


Do you have a reseller program?

Absolutely. DC Two’s primary route to market is through and with IT Channel partners and what we like to call ‘sophisticated end users’ who are basically medium to large businesses with their own in-house IT departments. To learn more about how being a DC Two Reseller can benefit your business, please read more about the program here.


Can I copy CDs, DVDs or other data to the virtual servers?

Uploading whole CDs or DVDs over the internet to your VMs may take a very long time but yes, you can do it. What may be more efficient is to either bring your CD, DVD or portable device to our office for a data import, or visit one of our data centres yourself to access a Customer Access Terminal which is on our LAN. If you need assistance with importing data, please contact support. To learn more about moving data into and out of the DC Two platform, please visit here.


Are your servers located in Australia?

Yes, DC Two currently have our servers and storage located in 2 data centres located in Perth, Western Australia with our primary site located within the Vocus PerthiX data centre in the Perth CBD with a secondary backup site is located in Malaga. We have our own first physical data centre site coming online around mid 2012 which is located in Osborne Park.


What Operating Systems are available?

DC Two can provide you with a wide range of both Microsoft and Linux Operating Systems as listed in our VM Operating System page which can be found here.


What Microsoft Applications are available to rent?

DC Two can provide you with a wide range of Microsoft Applications as listed in our VM Applications page which can be found here.


Do you have a control Panel?

Yes – You can access the DC Two Control Panel from the DC Two home page.


Do you offer IPv6?

Our network is designed to and fully supports IPv6 but until our upstream providers implement it, we will not be able to support it downstream.


What can I use my VM for?

Any legal activity that you desire or need!


How can I upgrade or downgrade my plan?

Please contact DC Two staff to upgrade or downgrade any components within your VPS environment including Memory, CPU, storage, communications or anything else that you need.


If I have multiple VMs, does traffic between them count towards my quota?

If you have multiple VMs, traffic between them is not counted when inside the same Regional Zone. Traffic is monitored across our entire network but only counted for billing purposes on the external network links to the internet and when moving data between Regional Zones.


What are Regional Zones?

DC Two has deployed our platform in zones whereby all data traffic within a zone is not counted or calculated for billing purposes. The Perth Regional Zone is the first Regional Zone online with Brisbane and Melbourne in planning.


Do you provide a VM Archive service?

If you no longer require your VM for whatever reason but wish to retain it (and it’s data) for some time in the future, we can move it to our archive/backup storage for the cost of the storage alone. If you wish to have the VM re-instated, there will be a small fee to re-install it back into the VPS platform.


Do I still get charged if my VM is turned off for a period of time?

Yes. DC Two allocate and reserve resources for your VPS to operate whether you choose to use it or not.


Can I take a copy of the Virtual Server for my own backup?

If your Operating System and Applications are licensed under Microsoft SPLA then you cannot take a copy of your VM image to retain as your own backup. If you have brought your own licenses or use a GNU licensed operating system such as most Linux distributions then you can take a copy for backup purposes. You may wish to visit one of our data centres yourself to access a Customer Access Terminal which is on our high speed LAN. If you need assistance with migrating data, please contact support.

In addition to the above, if your OS and apps are licensed under SPLA through DC Two, you are always welcome to take a backup of the data that resides within the VMs, you just can't backup the OS, the Apps and the license keys.


Will DC Two restore my VM from backup if I break the VM?

Yes. Restore is currently not an automated customer driven event but yes, DC Two staff can assist you to restore your servers. Restoring a backup is a chargeable event. Please contact support.


Can I restore/rebuild my VM from a fresh machine if I break my VM?

Of course you can. You can rebuild your server(s) at any stage by accessing the DC Two control Panel. Don’t forget you will need to backup all of your data and files before the rebuild.


What is the Minimum contract length of the service?

DC Two does not have any contracts with any specific minimum terms, however, all subscriptions are month to month and any terminations will be needed to be received by DC Two before the end of each month.


What does excess data over quota cost?

$1 per GB of total data (in and out) moved.


Is my VM guaranteed the resources I purchased?

Yes. Each VM that is deployed is allocated fixed resources to ensure that system performance is always available.


Can I change the reverse DNS on my IP address?

The reverse DNS can be set or changed at any time, please contact support.


Can I purchase additional IP addresses?

Absolutely, additional IPv4 addresses can be purchased individually or in a subnet. Please contact support.


Can I purchase additional Memory, CPU or Disk Space?

Absolutely, additional VM resources can be added or removed as required. Please contact support.


If I have multiple VMs can I pool my traffic quota?

For VPS servers purchased individually, no, but for Virtual Data Centres (VDC) and Dedicated (virtual) Data Centres (DDC), internet traffic is supplied to the resource pool or VLAN and this effectively pools the traffic across all of your VMs.


Do you provide a firewall for the VMs?

Yes - Every VM on the DC Two cloud platform is protected by a firewall. If you choose or require your own dedicated firewall, either physical or virtual, this can be arranged, please review the Network and Security Configuration options here.


How are the VMs protected?

All of the Virtual Machines on the entire DC Two platform are protected by many different layers of security. As good place to start learning about those protective measures is the Network and Security Configurations page here then continue reading through the various Network and Security pages.


Do DC Two staff have access to my VM operating system?

If you are an End User and have Microsoft SPLA SALs licensed through DC Two, then Yes, our Administrators will need to retain an administrative access for Microsoft licensing purposes only. You will be notified via email if and whenever we need to log into your systems.

If you are an IT Reseller and have a Reseller agreement with DC Two, then No, DC Two does not need to have access to the End Users virtual machines for any purpose, however the reseller will need to have access to administer both the systems and the SPLA licensing.

If you do not use any Microsoft SPLA software supplied or licensed through DC Two, then No, DC Two staff cannot and will not access your VM.


Do you backup the VMs?

Yes, absolutely! As part of the standard platform, all VM images are backed up nightly using VEEAM to an onsite location to enable quick recovery of data should it be required.

The standard DC Two backup is included in the base price of all VMs whereas most other cloud providers don't backup your VMs at all, or charge extra fees for this service.

If you require a more comprehensive or enterprise backup routine or solution for your VMs, please contact support.

DC Two can also allocate additional on-site or off-site disk storage if you wish to perform your own backups and if you wish to learn more about our Backup and Recovery solutions, please visit here.


Can I have my own private subnet?

Yes you can, please contact support for more details.


Can I create a VPN to my VM?

Yes, you can but there are several ways to achieve this;

1 – Server based VPN – You can connect directly to your VM itself using the inbuilt VPN clients and protocols such as PPTP.

2 – DC Two managed NSA firewall appliance – DC Two can provide you with a hardened NSA virtual appliance which could be used to terminate your VPN tunnels. For more information on how this might be done, please refer to the Network Security section here.

3 – Your own Virtual Firewall – Instead of DC Two providing a managed firewall solution, you may wish to use a virtual firewall appliance of your choice. Please contact DC Two support to ensure that this can be hosted within our virtual environment.

4 – Physical Appliance – You may wish to supply a physical device such as a Cisco ASA or Juniper SRX device. Please contact support to discuss you requirements.


What Virtual Infrastructure Platforms (Hypervisors) are available?

DC Two uses both the VMware vCloud and Microsoft Hyper-V hypervisor platforms. The VMWare vCloud platform is the default platform. For more information on the Hypervisors, please visit here.


Can I bring my own VM image?

Yes you can. To provide a proper quote, please contact sales with the following information about your VM:

  • Operating System
  • Memory (RAM) requirements
  • Disk Size(s) and type
  • Internet Bandwidth Requirements

We cannot of course guarantee that your VM will work within the DC Two virtual environment. Should this be the case, any monthly fees will be reimbursed, but any setup fees paid will not be refundable.

Unfortunately (in most cases) you will not be able to bring your Microsoft Windows Operating System licenses to the DC Two cloud platform as this will violate the Microsoft End User License Agreement (EULA). DC Two can rent you a monthly license for this purpose. To learn more about your specific circumstances, please contact support.


Do I have to use the internet to access my VMs?

No, you don’t have to use the internet at all if you don’t wish to.

Servers today do require internet connectivity to download system patch updates and check or validate software license keys etc, but if you prefer, we can configure your primary method of access as a dedicated Point to Point service between the DC Two cloud platform and your office or offices. More information on the various methods of connecting to the DC Two platform can be found here.


How long does it take to set up my VMs or solution?

In most cases, a single VPS with the base VM Secure security configuration can be built and online, ready to go within an hour or less.

If your deployment requires Network and/or other Resource Pool configurations with multiple VMs configured in a Virtual Data Centre, this could take as little as an hour or two or a couple of days.

For Dedicated (virtual) Data Centres, and depending upon their size and configuration, this could generally take anywhere between 1 and 30 days.

 

 

Networking Answers

What is the VMWare vCloud Connector?

The vCloud Connector lets you view, operate on and transfer your computing resources across VMWare vSphere and vCloud Director in private, public and hybrid cloud environments enabling you to link your existing on-site VMware deployment to the DC Two virtual platform. To learn more about the vCloud Connector, visit the VMware site here.


What are the speeds of the network?

All of DC Two’s network links in and around our data centres are either gigabit speed or faster and wherever possible deployed in a high availability design to ensure maximum uptime.


What is a Private VLAN?

A Private VLAN (Virtual Local Area Network) is a technique in computer networking where a separate and distinct network is created ‘virtually’ by allocating the VLAN instance an ID number. VLAN IDs are restricted, such that they can only communicate with a given ‘uplink’ and the uplink will typically be a port (physical or virtual) connected to a router, firewall, server or other network device. Devices must specifically be connected to the VLAN ID for them to be able to communicate, therefore creating a very secure network layer to protect and separate hosts located within the VLAN itself. You can learn more about DC Two's network and security configuration option here.


What is a Firewall?

A Firewall is a device or set of devices designed to permit or deny network transmissions based upon a set of rules and is frequently used to protect networks from unauthorised access while permitting legitimate communications to pass.

DC Two can provide you with a managed firewall, either physical or virtual, or you can bring your own virtual or physical firewall appliance or device.


Do you offer IPv6?

Our network is designed to and fully supports IPv6 but until our upstream providers implement it, we will not be able to support it downstream.


If I have multiple VMs, does traffic between them count towards my quota?

If you have multiple VMs, traffic between them is not counted when inside the same Regional Zone. Traffic is monitored across our entire network but only counted for billing purposes on the external network links to the internet and when moving data between Regional Zones.


What are Regional Zones?

DC Two has deployed our platform in zones whereby all data traffic within a zone is not counted or calculated for billing purposes. The Perth Regional Zone is the first Regional Zone online with Brisbane and Melbourne in planning.


What does excess data over quota cost?

$1 per GB of total data (in and out) moved.


Can I change the reverse DNS on my IP address?

The reverse DNS can be set or changed at any time, please contact support.


Can I purchase additional IP addresses?

Absolutely, additional IPv4 addresses can be purchased individually or in a subnet. Please contact support.


If I have multiple VMs can I pool my traffic quota?

For VPS servers purchased individually, no, but for Virtual Data Centres (VDC) and Dedicated (virtual) Data Centres (DDC), internet traffic is supplied to the resource pool or VLAN and this effectively pools the traffic across all of your VMs.


Do you provide a firewall for the VMs?

Yes - Every VM on the DC Two cloud platform is protected by a firewall. If you choose or require your own dedicated firewall, either physical or virtual, this can be arranged, please review the Network and Security Configuration options here.


How are the VMs protected?

All of the Virtual Machines on the entire DC Two platform are protected by many different layers of security. As good place to start learning about those protective measures is the Network and Security Configurations page here then continue reading through the various Network and Security pages.


Can I have my own private subnet?

Yes you can, please contact support for more details.


Can I create a VPN to my VM?

Yes, you can but there are several ways to achieve this;

1 – Server based VPN – You can connect directly to your VM itself using the inbuilt VPN clients and protocols such as PPTP.

2 – DC Two managed firewall – DC Two can provide you with a virtual firewall/DMZ appliance which could be used to terminate your VPN tunnels. For more information on how this might be done, please refer to the Network Security section here.

3 – Your own Virtual Firewall – Instead of DC Two providing a managed firewall solution, you may wish to use a virtual firewall appliance of your choice. Please contact DC Two support to ensure that this can be hosted within our virtual environment.

4 – Physical Appliance – You may wish to supply a physical device such as a Cisco ASA or Juniper SRX device. Please contact support to discuss you requirements.


Do I have to use the internet to access my VMs?

No, you don’t have to use the internet at all if you don’t wish to.

Servers today do require internet connectivity to download system patch updates and check or validate software license keys etc, but if you prefer, we can configure your primary method of access as a dedicated Point to Point service between the DC Two cloud platform and your office or offices. More information on the various methods of connecting to the DC Two platform can be found here

 

 

Storage, Backup, Applications, DR & other Answers

Can I copy CDs, DVDs or other data to the virtual servers?

Uploading whole CDs or DVDs over the internet to your VMs may take a very long time but yes, you can do it. What may be more efficient is to either bring your CD, DVD or portable device to our office for a data import, or visit one of our data centres yourself to access a Customer Access Terminal which is on our LAN. If you need assistance with importing data, please contact support. To learn more about moving data into and out of the DC Two platform, please visit here.


Can I take a copy of the Virtual Server for my own backup?

If your Operating System and Applications are licensed under Microsoft SPLA then you cannot take a copy of your VM image to retain as your own backup. If you have brought your own licenses or use a GNU licensed operating system such as most Linux distributions then you can take a copy for backup purposes. You may wish to visit one of our data centres yourself to access a Customer Access Terminal which is on our high speed LAN. If you need assistance with migrating data, please contact support.

In addition to the above, if your OS and apps are licensed under SPLA through DC Two, you are always welcome to take a backup of the data that resides within the VMs, you just can't backup the OS, the Apps and the license keys.